Support
Questions, problems or feedback about Sailor’s Companion? We’re glad to help — and we read every message.
The fastest way to reach us is by email. We aim to reply within a few business days.
Email info@sailorscompanion.com
You can also send feedback straight from the app — open Settings → Feedback & Support. The app shows you exactly which technical details are attached before anything is sent, and your message stays anonymous unless you add a reply address.
When you write, please include
- Your iOS version and device model (e.g. iPhone 15, iOS 18).
- The app version (Settings → About).
- A short description of what you did, what you expected, and what happened.
- If relevant, a screenshot — it often says more than words.
Frequently asked questions
Does the app work offline, out at sea?
Yes. Sailor’s Companion is offline-first: logging, the status wheel, your track and statistics all work without a connection. Only the weather forecast and the map tiles need the internet — when you’re offline the app keeps recording and clearly marks cached or unavailable data as such.
Why does the app ask for “Always” location access?
“Always” lets the app record your track in the background while your phone is in your pocket. If you choose “While Using”, the app still works, but only records while it’s in the foreground. You can change this any time in iOS Settings → Privacy → Location Services.
How is the distance sailed calculated?
From your real, recorded GPS track (filtered, point to point) — never from straight lines between log entries. That’s why the figure reflects the water you actually covered.
Is the map an official nautical chart?
No. The map is a general map with OpenSeaMap seamarks. It is a support tool, not a certified navigation device, and must not be your primary means of navigation. Always navigate with official, up-to-date charts and approved equipment.
What does Premium include, and how do I manage it?
Premium unlocks the export formats and other nice-to-have features bundled together (yearly subscription with a free trial). Subscriptions are billed by Apple and renew automatically; you can view, change or cancel them any time in your App Store account settings. See our Terms & EULA for the renewal details.
How do I back up my logbooks?
Enable iCloud backup in Settings. A copy of your data is then stored in your own iCloud account, under your Apple ID. We have no access to your backups.
Which languages does the app support?
Currently German and English, with over ten more languages coming soon.
How do I delete my data?
Everything lives on your device: delete individual entries, logbooks or your track in the app, or remove all of it by uninstalling. If you’ve enabled iCloud backup, you can also remove the backup from your iCloud storage. See our Privacy Policy for details.
Legal
Read our Privacy Policy, Terms of Use & EULA and Imprint.